Client feedback is excellent, with 100% of clients reporting that they would recommend the EAP to others, 100% reporting that their satisfaction was either Very High or High, and 100% reporting that their ability to deal with the situation that brought them to EAP has improved.  Client’s commented that they appreciated Susan’s openness, and appreciated knowing that help was available

FSEAP Affiliate Feedback 2017

I am certainly in a better place than when I started. I was watching the show Intervention and I noticed things in the show that I was going through and it reminded me of how far I’ve come. It will take some maintenance to keep it up and to keep improving. I still have moments where I question things and I’m able to take in how I’m feeling at the time and if there’s anything else going on that’s causing it before panicking.   I wanted to thank you again for all your help I owe a lot of my betterness to you keeping me honest and giving me tools I need.

September 2017

Thanks for follow up, the sessions with you were helpful and led to many reflections; I feel that in the course of our meetings I obtained better understanding of important area of life, hope it will stay with me and help to maintain lifted attitude to everyday circumstances…

September 2017

We wanted to thank you very much for fitting us in on short notice. We both benefitted a great deal from the session.

October 2017

Thanks for all your support, teaching and inspiration over the last year or so. I have appreciated all the links and resources you’ve shared, and for me the process of meeting with you was very helpful. I’ve found a lot of info online about mindfulness (a huge topic these days) and I am getting in the habit of checking in on myself throughout the day (most days). Not coincidentally my back is really starting to improve as well! (Oh, and I found a fitbit that reminds me to move every hour.)  I haven’t navigated every conflict with my spouse as adeptly as I would like but I feel like I am getting better at stepping back and slowing my reactions down. And my relationships with my children have become much more positive as well.

October 2017

“Just a quick note to thank you for the way you held space for me on Sunday. I felt very safe, understood and accepted as I shared the breakup story with you, and I also felt your gentle prodding, encouraging me to look deeper still, and to continue unpacking.”

2016

Thank you Susan. We are on the Coho waving at you! Thanks for your input into our lives. It is much appreciated. You are very good at what you do! See you in September.

2016

I am honestly reluctant to close the file, just yet, because it has been so profoundly beneficial coming to see you (and) a looming obstacle remains. Perhaps there is little you can offer there, but I remain optimistic that you would be helpful again should I need it.

2016

Just wanted to say thank you so much for our session today. I always gain so much from talking to you…  Thanks again, so happy to have you in my life and appreciate you pushing me and your honesty!

2016

And thank you (on behalf of myself and your very many clients) for your lovely, listening presence.  Feeling lighter.

2016

Thank you for your message.  I feel good and I’m excited about the coming summer!  I coped with the anxiety at the end of the school year and feel I have the resources and strategies I need, in part due to the work we did together. Thank you again for your listening and your help.

2016

“I just wanted to say Hi and also thank you so much for introducing me to John Kabat-Zinn and mindfulness practices.  I have found that they have had a significant impact on my outlook on life and have even helped reduce some of my physical pain.  I am planning to take a course through the pain clinic next month (it’s the same as the one offered in the community that is linked on your website). I’ve had a lot of ups and downs health-wise since I saw you last, but I feel like I am moving forward now.  I am doing a gradual return to work and it is going well at the moment.” 2016

“…Everything is great on our end in terms of your standing with us! Your availability and experience make you the most desirable counsellor in Victoria!” FSEAP 2016

“Susan is a lovely lady – very gentle in her approach and compassionate.” 2015

“My wife and I attended 8 hours of couples counselling with Ms. Williams in May, June and July of 2014. Ms. Williams projects a calming and relaxing atmosphere for her clients. The sessions were held in a clean and uncluttered room with a lovely city view. It was a nice setting for us during some otherwise very painful conversation in couples counselling. As a counselor, Ms. Williams has a knack for putting people at ease and getting them to talk about difficult subjects. She is very good at giving equal time to couples and making sure no one dominates the conversation. She appears to have a good understanding of different cultures and tries very hard to accommodate peoples beliefs and identities into her practice. Ms. William is a good listener, is well prepared for sessions, and took very good notes during the session. She is able to note discrepancies in testimony or differences in attitude or perspective in her clients. Continuity between sessions was smooth and well thought out. Over all, our experience in couples counselling with Susan was very helpful and a positive experience.” 2014

“As you can see, the overall comments regarding the services you provided are positive and serve as evidence of the excellent work that you offer on behalf of our service.” 2011

Health Canada, Workplace Health and Public Safety Program, Employee Assistance Services, Quality Assurance Supervisor

“Susan Williams was very helpful and professional and innovative. Left session feeling better than when arrived. Great service. Thank you.” 2010

“We would like to express our appreciation … for the excellent service you continue to provide our Employee Assistance Services clients. After our site visit, we were able to confirm that everything was in order and you have met the standards that were established by the Employee Assistance Services. This reflects a good understanding of the EAS procedures, mandate, standards of quality and a high degree of professionalism.” 2009, Health Canada, Workplace Health and Public Safety Program, Employee Assistance Services, Quality Assurance Supervisor

Client feedback is excellent, with 100% of clients reporting that they would recommend the EAP to others, 100% reporting that their satisfaction was either Very High or High, and 100% reporting that their ability to deal with the situation that brought them to EAP has improved.  Client’s commented that they appreciated Susan’s openness, and appreciated knowing that help was available

FSEAP Affiliate Feedback 2017

“Just a quick note to thank you for the way you held space for me on Sunday. I felt very safe, understood and accepted as I shared the breakup story with you, and I also felt your gentle prodding, encouraging me to look deeper still, and to continue unpacking.”

2016

Thank you Susan. We are on the Coho waving at you! Thanks for your input into our lives. It is much appreciated. You are very good at what you do! See you in September.

2016

I am honestly reluctant to close the file, just yet, because it has been so profoundly beneficial coming to see you (and) a looming obstacle remains. Perhaps there is little you can offer there, but I remain optimistic that you would be helpful again should I need it.

2016

Just wanted to say thank you so much for our session today. I always gain so much from talking to you…  Thanks again, so happy to have you in my life and appreciate you pushing me and your honesty!

2016

And thank you (on behalf of myself and your very many clients) for your lovely, listening presence.  Feeling lighter.

2016

Thank you for your message.  I feel good and I’m excited about the coming summer!  I coped with the anxiety at the end of the school year and feel I have the resources and strategies I need, in part due to the work we did together. Thank you again for your listening and your help.

2016

“I just wanted to say Hi and also thank you so much for introducing me to John Kabat-Zinn and mindfulness practices.  I have found that they have had a significant impact on my outlook on life and have even helped reduce some of my physical pain.  I am planning to take a course through the pain clinic next month (it’s the same as the one offered in the community that is linked on your website). I’ve had a lot of ups and downs health-wise since I saw you last, but I feel like I am moving forward now.  I am doing a gradual return to work and it is going well at the moment.” 2016

“…Everything is great on our end in terms of your standing with us! Your availability and experience make you the most desirable counsellor in Victoria!” FSEAP 2016

“Susan is a lovely lady – very gentle in her approach and compassionate.” 2015

“My wife and I attended 8 hours of couples counselling with Ms. Williams in May, June and July of 2014. Ms. Williams projects a calming and relaxing atmosphere for her clients. The sessions were held in a clean and uncluttered room with a lovely city view. It was a nice setting for us during some otherwise very painful conversation in couples counselling. As a counselor, Ms. Williams has a knack for putting people at ease and getting them to talk about difficult subjects. She is very good at giving equal time to couples and making sure no one dominates the conversation. She appears to have a good understanding of different cultures and tries very hard to accommodate peoples beliefs and identities into her practice. Ms. William is a good listener, is well prepared for sessions, and took very good notes during the session. She is able to note discrepancies in testimony or differences in attitude or perspective in her clients. Continuity between sessions was smooth and well thought out. Over all, our experience in couples counselling with Susan was very helpful and a positive experience.” 2014

“As you can see, the overall comments regarding the services you provided are positive and serve as evidence of the excellent work that you offer on behalf of our service.” 2011

Health Canada, Workplace Health and Public Safety Program, Employee Assistance Services, Quality Assurance Supervisor

“Susan Williams was very helpful and professional and innovative. Left session feeling better than when arrived. Great service. Thank you.” 2010

“We would like to express our appreciation … for the excellent service you continue to provide our Employee Assistance Services clients. After our site visit, we were able to confirm that everything was in order and you have met the standards that were established by the Employee Assistance Services. This reflects a good understanding of the EAS procedures, mandate, standards of quality and a high degree of professionalism.” 2009, Health Canada, Workplace Health and Public Safety Program, Employee Assistance Services, Quality Assurance Supervisor